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Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original
packaging.

Several types of goods are exempt from being returned. Perishable
goods such as food, flowers, milk or other dairy products cannot be
returned.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email
to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit
will automatically be applied to your credit card or original method
of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before
your refund is officially posted.
If you’ve done all of this and you still have not received your refund
yet, please contact us at sales@matratva.co.in

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items
cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
To return your product, send it to: Matratva Farms, Badliya Chauraha,
Sri nagar road, Ajmer 305024

You will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged
product to reach you, may vary.

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